要聞

鐵路優化客運產品結構

2011年全國鐵路十一國慶期間，鐵路客流異常火爆，且以旅游客流居多。為讓旅客享受整潔、舒適、溫馨的候車環境，各鐵路局積極整治客運服務設施和環境。

為進一步方便旅客購票乘車，鐵路部門將全國鐵路客戶服務中心的電話統一為“12306”，同時發展客運電子商務，拓展網上訂票，進一步規范客服業務流程和服務標準，為旅客提供優質服務。上海鐵路局管內上海、杭州、南京、合肥等市車站均開足售票窗口，并通過自助售票機、95105105電話訂票、12306網絡訂票等多種購票方式，為旅客提供便捷購票服務。

To allow passengers to enjoy clean， comfortable and warm waiting environment， the Railway Bureau remediated passenger service facilities and environment actively.

During the seven-day holidays， the railway passenger flow was extremely strong， majority of which was tourist. To allow passengers to enjoy clean， comfortable and warm waiting environment， the Railway Bureau remediated passenger service facilities and the environment actively.

For the convenience of passengers booking ticket for travel， railway sector innovated ticketing services means， accelerated the development of e-commerce passenger service to expand online booking and telephone booking. Station of Shanghai， Hangzhou， Nanjing， Hefei and other cities of Shanghai Railway Bureau opened enough ticket windows， provided convenience for passengers booking ticket through self-service vending machines， 95105105 telephone booking， 12306 network booking and other ways .

微天下

@汽車人大哥：烏克蘭某個火車隧道，好清新，這是通往春天的鐵路嗎？

@阿健-東京：我住在千葉。那里有吊式鐵路。來日本的旅客有機會去乘坐這個鐵路呀。站在地板下面的一部分是玻璃，能看到下面，很有意思。

@全球時尚最前線：坐火車觀看海底世界。威尼斯海底地鐵這條鐵路從羅馬廣場鉆入海下，然后繞整個市區各島環行一周。鐵路全長12公里，車輛使用汽車一樣的膠輪。

秋風戰役取成效

打擊倒票藍盾行動之“秋風戰役”開展以來，各級鐵路公安機關緊盯票販子活動新動向，深入開展票源調查，強化售票窗口陣地控制，嚴密網上倒票線索盯控，組織小分追蹤打擊。針對網絡上以代買火車票為名進行詐騙的不良信息增多、利用網絡倒賣車票時有發生的情況，各級鐵路公安機關對網絡倒票違法犯罪活動開展專項打擊，行動中，打票小分隊緊盯票販活動動向，將旅游城市車站作為打擊整治重點，將旅客舉報作為獲取線索的重要來源，破獲了一批案件。

Since \"Autumn Campaign\" of The Blue Shield Action which against scalping ticket has launched， all levels of the railway public security organs focused on ticket brokers' new trends， in-depth carried out investigating tickets' resource. Strengthen to control the ticket window position， strict focus on online re-selling clues，organize the small group to track.Aimed at fraud information being increased on the Internet， scalping ticket under the network， all levels of the railway public security organs launched specific combat according to the illegal and criminal activities. In the activity， small group focused on ticket brokers' new trends， especially the tourist city stations， used the passengers' information as the important source of clue， solved a number of cases.