接待客戶

Stephanie: Good morning， nice to see you all. Thanks for coming in today. My name is Stephanie. I’m the Sales Rep. for Action’s Manufacturing Division.

Client: Pleased to meet you. I’m John， the President of LogiTech. These are my associates; they will be sitting in on the meeting this morning. I hope you don’t mind.

Stephanie: Not at all. The more the merrier. Please take a seat. OK， I’d like to get started today with a brief introduction of Action Company， and tell you what we are all about.

Client: Great.

Stephanie: Action was founded in 1976. Our current focus is digital products， chiefly digital cameras for commercial， industrial， and home uses. ①The company has enjoyed a minimum of doubled gross sales annually and has experienced an average of 17% growth per year with a rapidly increasing penetration of the foreign marketplace. All products manufactured by Action are the highest rated in quality，

1)durability and reliability.

Client: Sounds impressive. And what about your technology and workforce?

Stephanie: ②In consonance with our commitment to excellence， management made the decision to invest in a major software package by adding Enterprise Resource Planning to our manufacturing division. ERP provides the capability of real time receiving of incoming parts， 2)inventory control， floor status， 3)vendor evaluation， costing， quality trend reporting， and tracking of customer order status. This division has over 200 employees. We also possess a very strong engineering staff that is capable of providing high technical support to our customer base and has been instrumental in the development of our entire line of digital products.

Client: ③What are your beliefs in regards to customer relations?

Stephanie: We try our utmost to satisfy the customer. ④We pride ourselves on looking at the big picture and not only thinking out of the box， but also acting out of the box. At the core of our values is the importance of being customer centric. This is something our Managing Director， Mr. Black， is constantly ⑤drilling into us.

Client: I’ve heard about him. ⑥He’s a heavy hitter.

Stephanie: He sure knows how to get the job done. Now， I realise you will have questions about our products， and I’ll get to that in just a moment.

斯蒂芬妮：早上好，很高興與各位見面。感謝你們今天到來。我叫斯蒂芬妮，是Action公司下屬工廠的銷售代表。

客戶：很高興認(rèn)識您。我是LogiTech公司的總裁約翰。這幾位是我的合伙人，他們會(huì)列席今天早上的這次會(huì)議。希望您不會(huì)介意。

斯蒂芬妮：哪里哪里，人越多越好。請坐。好的，今天我想首先簡單介紹一下Action公司，把我們的情況告知各位。

客戶：很好。

斯蒂芬妮：Action公司創(chuàng)辦于1976年。目前我們主營數(shù)碼產(chǎn)品，主要生產(chǎn)商用、工業(yè)用以及家用數(shù)碼相機(jī)。本公司的銷售總額每年都至少翻一番，并且以平均每年17％的增長速度快速打入國外市場。所有Action公司制造的產(chǎn)品在質(zhì)量、耐久性和可靠性方面都是首屈一指的。

客戶：聽起來很不錯(cuò)。那么你們在技術(shù)和人員方面情況又如何呢？

斯蒂芬妮：出于我們一貫追求優(yōu)異表現(xiàn)的作風(fēng)，管理層決定買進(jìn)一個(gè)大型軟件包，在下屬工廠引入“企業(yè)資源規(guī)劃”系統(tǒng)。該系統(tǒng)能提供諸如實(shí)時(shí)零件接收、存貨控制、車間狀態(tài)監(jiān)察、賣主評估、成本計(jì)算、質(zhì)量變化動(dòng)向報(bào)告以及顧客訂單狀態(tài)跟蹤等多項(xiàng)功能。我們廠有200多名員工。我們還擁有一支能為顧客群提供高級技術(shù)支持的強(qiáng)大的工程人員隊(duì)伍，他們在我們?nèi)€數(shù)碼產(chǎn)品的研發(fā)中也起到了舉足輕重的作用。

客戶：在客戶關(guān)系方面你們的宗旨是什么？

斯蒂芬妮：竭盡所能讓顧客滿意。我們引以為傲的是能著眼大局，并且不只從思想上，還從行動(dòng)上打破條條框框的限制。我們的核心價(jià)值觀是以顧客為中心，我們的常務(wù)董事布萊克先生就是時(shí)時(shí)刻刻這么訓(xùn)導(dǎo)我們的。

客戶：我聽說過他的事。他可是個(gè)大人物（了不起的人）。

斯蒂芬妮：他的確清楚如何把工作做好。好了，我知道各位會(huì)有一些關(guān)于我們產(chǎn)品的問題，稍后我就會(huì)談到了。

Smart Sentences

① The company has enjoyed a minimum of doubled gross sales annually. 本公司的銷售總額每年都至少翻一番。

enjoy: usually used to indicate/express a company’s positive aspect（通常用以表達(dá)一個(gè)公司正面的內(nèi)容）。例如：

It’s predicted that Google will enjoy a big increase in ad revenue this year.

據(jù)預(yù)測，谷歌今年的廣告收入會(huì)大幅增長。

② In consonance with our commitment to excellence… 出于我們一貫追求優(yōu)異表現(xiàn)的

作風(fēng)……

in consonance with sth.: fit or agree with sth. very well（與某事一致）。例如：

I found their work is very much in consonance with the founder’s way of thinking.

我發(fā)覺他們的工作與創(chuàng)辦人的思路相當(dāng)一致。

③ What are your beliefs in regards to customer relations? 在客戶關(guān)系方面你們的宗旨是什么？

in regards to: used to indicate the subject that is being talked or written about（關(guān)于，就……而論）。例如：

What are you most proud of in regards to Chinese culture?

就中國文化而言，最讓你自豪的是哪個(gè)方面？

④ We pride ourselves on looking at the big picture and not only thinking out of the box… 我們引以為傲的是能著眼大局，并且不只從思想上打破條條框框的限制……

pride oneself on sth.: to be very proud of sth.， usually referring to a quality or skill（以……自豪，通常指人的品德或技能）。例如：

John prides himself on his accuracy.

約翰以自己的精確性為傲。

big picture: an overall situation or event（全局，大局）。例如：

You can’t just look at our department. You need to think of the big picture of the company.

你不能只盯著我們部門，得想想公司的大局。

out of the box: nonconformist， creative thinking， used as “think out of the box” or “out-of-the-box thinking”（非常規(guī)的、有創(chuàng)意的想法，用法有think out of the box和out-of-the-box thinking）。例如：

We welcome out-of-the-box thinking when it comes to effective time management.

說到有效的時(shí)間管理，我們歡迎有創(chuàng)意的想法。

⑤ drilling into us 訓(xùn)導(dǎo)我們

drill into sb.: teach sb. about sth. (knowledge or concept) repeatedly（向某人反復(fù)灌輸某種知識或理念）。例如：

Mrs. Johnson often drills into us about the importance of self-confidence.

約翰森夫人反復(fù)向我們強(qiáng)調(diào)自信心的重要性。

⑥ He’s a heavy hitter. 他可是個(gè)大人物（了不起的人）。

heavy hitter: someone who is powerful or influential， usually in business or politics（大人物，有影響力的人，通常指在政界或商界）。例如：

He uses every opportunity to make friends with heavy hitters.

他利用一切機(jī)會(huì)結(jié)交大人物。