你知道怎么給小費嗎?

Youre out to dinner. The food was delicious and the service was fine. You decide to leave a big fat tip—why the answer may not be as simple as you think.

當你在外面吃飯的時候,食物可口,服務周到,于是你決定留下一筆豐厚的小費——這是為什么呢?答案也許不像你想得那么簡單。

Tipping, psychologists have found, is rarely just about service. Instead, studies have shown tipping can be influenced by psychological reactions to an array of factors ranging from the waiters choice of words to how they carry themselves while taking orders to the bills total. Even how much waiters remind customers of themselves can determine how much change they pocket by the end of the night.

心理學家發現,給小費不僅僅是因為服務。研究表明人們給小費會受到對一系列因素產生的心理反應所影響。這些因素包括從服務員的措辭到結賬時他們的舉止。甚至連服務員能在多大程度上讓顧客想到自己也決定了他一天下來能夠拿到多少小費。

“Previous studies have shown that mimicry enhances positive feelings for the mimicker,” wrote Rick van Barren, a social psychology professor at the University of Nikmegen in the Netherlands, in a recent study in the Journal of Experimental Social Psychology. “These studies indicate that people who are being mimicked become more generous toward the person who mimics them.”

荷蘭Nikmegen大學的社會心理學教授里克?范?巴倫在《實驗社會心理學》雜志上最近發表的一項研究中寫到:“以前的研究已經表明模仿能夠增加人們對模仿者的好感。這些研究表明被模仿者對模仿自己的人更慷慨大方。”

To detect the benefit of copying the customer, van Barren and his colleagues surveyed staff in American-styled restaurants in southern Holland. Among a group of 59 wait staff, van Barren requested that half respond to diners meal orders with a positive phrase such as, “Coming up!”

為了弄清模仿消費者的好處,范?巴倫和他的同事們對荷蘭南部美國風味餐館的員工們進行了調查。在一組總共59名服務員中,范?巴倫要求他們中的一半跟點餐者說“就來!”等明確的答復。

Those in the other half were instructed to repeat the orders and preferences back to the customers. Van Barren then compared their take-home. The results were clear—it pays to imitate your customer. The copycat waiters earned almost double the amount of tip than the other group.

另一半服務員則被要求把顧客點的餐和喜好重復一遍。范?巴倫隨后比較了他們所得的小費,結果很清楚——模仿顧客對服務員有好處。模仿顧客的服務員獲得的小費差不多是另一組服務員所得的兩倍。

Leonard Green and Joel Myerson, psychologists at Washington University in St. Louis, found the generosity of a tipper may be limited by their bill. After compiling data from nearly 1,000 tips left for waiters, cab drivers and hair stylists, they found that tip percentages in all three areas dropped as customers bills went up.

圣路易斯華盛頓大學的心理學家萊昂納德和喬爾?邁爾森發現,給小費者是否慷慨可能會受到賬單金額的影響。通過匯總服務員、出租車司機和發型師收到的近1000份小費的數據,他們發現這三個領域中小費的比例都隨著顧客賬單金額的上升而下降。……