志愿西湖，志愿杭州

曉柒

G20杭州峰會期間，穿著西湖水色服裝“小青荷”的志愿者成為一大亮點，他們的笑容、儀態和熱情，給參會嘉賓和杭州市民留下美麗的記憶。

“小青荷”，取名自宋代詩人楊萬里描寫杭州的詩句“接天蓮葉無窮碧，映日荷花別樣紅”，諧音寓意志愿者如一朵朵正待盛開的青色荷花，親和無邊。

志愿者通過層層選拔而來。來自俄羅斯、德國、澳大利亞、哈薩克斯坦等14個國家留學浙江大學、浙江工業大學等15所高校的國際志愿者，是其中的佼佼者。他們大都能嫻熟地講漢語，用各自的母語特長，服務于峰會的多語應急服務平臺。“把杭州介紹給世界”是他們的共同心愿，是對“親和”的最佳詮釋。

志愿宣傳杭州美

雖然不是G20成員，但哈薩克斯坦已經第二次被邀請參加G20峰會，而就讀于浙江大學信息管理專業的哈薩克斯坦小伙子刀狼，在聽說納扎爾巴耶夫總統將到訪杭州后，便立即報名參加了G20志愿者隊伍。

刀狼參與了會務接待。“遇到了總統閣下，雖然沒能當面向他問好，但我已經覺得非常榮幸了，在我們國內，像我這樣的一般人很難見總統一面。我希望總統閣下能把杭州優秀的文化帶回國，把我們的祖國建設得與今天的杭州一樣美麗。”

筆者問刀狼：為什么喜歡杭州？“選擇到杭州留學是因為我特別喜歡電子商務，我已經去過阿里巴巴好幾次，馬云是我的偶像。”刀狼笑著說，自己來到杭州后才發現，這座城市讓人愉悅的不僅有電子商務，最重要的是自然環境優美，城市發達，任何年齡的人都宜居。

與刀狼類似的還有來自埃及的穆尼爾，他也是聽說塞西總統將會親臨G20現場而報名參加志愿者活動。“今年是埃及和中國建交60周年，習近平主席今年1月還對埃及進行了訪問。埃及第一次出現在G20舞臺，我希望更多的國家能關注埃及。”

在穆尼爾看來，埃及、中國同為文明古國，有很多內在相通，所以選擇來杭州攻讀中國古代文學史。“我在埃及上大學時，原來讀德語，后來學校成立了中文系，我就轉學中文。”在他看來，中國的漢字神秘而有魅力。“唐宋時，很多阿拉伯人來到中國，而我覺得，現在對古代中國、阿拉伯世界的關系和交流的研究還不夠。我希望自己能為這項工作奉獻自己的力量。”穆尼爾說，這次服務G20峰會，就是一種方式，“我想把杭州介紹給世界”。

志愿搭建友誼橋

印度尼西亞是東盟國家中作為正式成員參加G20的唯一代表，所以來自印尼的留學生們自然也對G20志愿者服務抱以極大的熱情。浙江大學醫學院的李茂哲就是其中一員，他為峰會的多語應急服務平臺工作，還抽時間去了西湖邊的“微笑亭”，用自己的醫學專業知識，為游客提供志愿服務。“湖邊游客很多，我喜歡老年人，他們雖然年紀大了，但依然喜歡走路，喜歡運動。不過天氣比較熱，我怕他們中暑，就遞給他們茶水。”李茂哲說。

李茂哲的同學林怡也參加了這一服務，他說：“杭州市民非常寬容、熱情及可愛，我們喜歡杭州、喜歡西湖。畢業之后，如果有機會，我們想留在這里工作。”

來自秘魯的卡羅琳娜是中國政府獎學金的獲得者，她也為峰會的多語應急服務平臺工作，用西班牙語進行翻譯和測試。“志愿者工作很重要，現在給了我一個好機會。”她這樣描述參加本次活動的動機。

雖然是一名年輕的90后，但卡羅琳娜非常關心時政，她說：“秘魯和中國的關系很好，利馬有很多中國人。我來中國之前，就知道中國人喜歡喝茶。中國經濟發展很好，很值得秘魯學習。”

志愿影響更多人

澳大利亞小伙子提姆是國際志愿者中的小名人，他除了中文說得特別溜、善于與人相處之外，還有一位漂亮的中國太太。“2007年，我就因為文化交流來過杭州；2014年，我帶著太太回到杭州，在浙江大學臨床醫學專業學習。”

提姆發起成立了杭州中外友好志愿者俱樂部，目前已經吸引了來自世界各國的100多名成員，這次峰會的國際志愿者，有不少來自這個俱樂部。“我希望可以通過俱樂部組織更多的公益活動，幫助更多的人；同時也希望通過各種活動，幫助更多外國朋友了解杭州這座城。”

從今年3月份開始，提姆主持了一檔名為《和提姆一起游西湖》的互動類短視頻欄目。提姆很興奮地說：“拍攝很好玩，通過這個節目我發現了杭州很多原來我不知道的地方、很多美好的東西。其中一期關于‘九曲紅梅的介紹，用西湖的綠茶做紅茶，茶香環境美，真的給我帶來了很多的驚喜。”

與此同時，提姆還組織俱樂部成員開展“英語進社區”“英語進寫字樓”活動，義務普及英語，獲得了廣泛好評。“之所以對公益感興趣，是因為我希望這里更美好。很多事情我堅持先從自己做起，然后再讓更多人加入進來，一起來做，這樣更有意義。以自己的實際行動來影響他人，讓世界變得更美。”

“第一次來杭州的時候，沒有支付寶、沒有地鐵，但現在支付寶的普及，地鐵多條線路的貫通、互聯網經濟的發展，讓杭州更加國際化，也更加美好。”提姆說，杭州就像剛泡的龍井茶的味道——恬淡、溫和，越品越有味道！

“有你有我有愛，攜起手來，綻放精彩，用真心換來溫暖笑容，用真情搭起絢爛彩虹……”杭州志愿者歌曲《志愿杭州》已經唱響全國。歌曲作者丁于這樣解釋自己的創作動力：“志愿者詮釋的是真正的愛。我希望通過這首歌，能使越來越多的人加入志愿者隊伍。我們衷心地為杭州加油，為志愿者加油！”

（除署名外，本文照片由作者提供）

International Volunteers for G20 Summit in Hangzhou

By Xiao Qi

During the G20 Summit which convened from September 4 to 5， 2016 in Hangzhou， a team of international volunteers worked to ensure the success of the most important international event in the city this year. The volunteers are from 14 countries such as Russia， Germany， Australia and Kazakhstan and they are from 15 higher-education institutions across the province. They all speak Chinese fluently and they manned the multiple languages response center in Hangzhou that responded to calls and inquiries from visitors from the outside world.

Though not a member state of the summit， Kazakhstan was invited to attend the biennial global meeting for the second time. As soon as learning that the Kazakhstan President Nazarbayev of Kazakhstan was going to come to Hangzhou， Dao Lang （his Chinese name）， a young man from Kazakhstan， signed up for serving as a volunteer for the summit. He saw the president from afar and didnt have the opportunity to say hello face to face， but he feels extremely happy to have been there. He hopes that the president could bring something good and beautiful from Hangzhou back home and build Kazakhstan as beautiful as Hangzhou. Dao Lang chose to come to Hangzhou for further studies because he wants to be where e-commerce flourishes. Jack Ma of Alibaba is his idol. Since his arrival in the city， he has found the beauty of Hangzhou. It is a well developed city and it has scenic attractions and it offers a comfortable life for people of all ages.

Munir from Egypt signed up to be a volunteer for the G20 after learning that President Sisi of Egypt was going to attend the event. Munir came to Hangzhou to study the history of ancient Chinese literature. He studied Germany in university in Egypt and switched to Chinese when the Chinese Department was set up in the university. He is proud to state that many Arabs came to China during the Tang and the Song and that people of today know not so much about the relationships between ancient China and ancient Arab. He wants to make contributions to enhancing the friendship and cultural exchanges between the two countries.

Students from Indonesia were most willing to make their contributions to the success of the G20 in Hangzhou， as their country is the only ASEAN member of the G20. Li Maozhe （his Chinese name） worked at the multiple languages response center.

Carolina from Peru studies in Hangzhou on a scholarship from Chinese government. She speaks Spanish and also worked at the multiple languages response center during the G20. In her early 20s， she concerns herself with international news. She says that Peru and China enjoy good relationships and that Lima has a Chinese community. She had known that Chinese love a cup of tea before she came to China. She is impressed with Chinas economic growth.

Tim from Australia is a star in the citys expat community. He speaks fluent Chinese and has a Chinese wife. He first visited Hangzhou in 2007 for cultural exchanges. In 2014 he came back to study clinical medicine at Zhejiang University. Tim is the founder of a volunteer club in Hangzhou. The club has more than 100 members and many of them served as volunteers for the G20 Hangzhou. Tim started a series of video programs in March 2016 introducing the best of the West Lake to foreigners. Making the videos has enabled him to learn a lot about his second home. Tim and his colleagues at the club have organized an English learning program into communities and office buildings and got good reception.

“The first time I was here， the city had neither Alipay nor the subway. Now Alipay and the subway are everywhere. The internet economy has turned Hangzhou into an international city and more beautiful，” he enthuses.