錢戰：在杭州營造“新家”

帥氣、謙遜、隨和、儒雅，這是Christian Thomasberger先生帶給我們的第一印象，他遞過來的名片上有一個中文名字叫“錢戰”，他說自己愿意隨時接受挑戰。1987年，他以實習生的身份在奧地利維也納Sacher Hotel酒店開始酒店職業生涯的挑戰，隨后的30年，從餐飲基層員工穩步升至管理崗位，工作足跡遍及西班牙、塞浦路斯、埃及和突尼斯等國。去年11月，錢戰被任命為杭州奧克伍德國際酒店公寓的總經理，又開始了新的挑戰。

營造“家”一樣的感覺

他讓駐杭外國人享受歸屬感

杭州奧克伍德國際酒店公寓是杭州頂級酒店式公寓的代表，155套服務式公寓套房，每一處裝飾，每一個細節，都獨具匠心。得益于公寓里齊全的廚房設施用品和周到熱情的服務，奧克伍德成了駐杭外籍高管鐘情的居住選擇，“服務世界500強”的廣告語足以說明一切。

“與其他酒店不一樣，我們的客房是家庭式的空間模式，有廚房、洗衣機、烘干機等家具用品，客人完全可以把這里當作自己的‘家”。錢戰說，他希望杭州奧克伍德能給人們提供的不僅僅是一個“客人”的身份，更是可以如“主人”般在這里自如地生活、自在地社交。

隨著時代的變化，奧克伍德的客戶群體越來越年輕化，錢戰說，為了讓客人住在這里能感受到最輕松、隨意的氛圍，奧克伍德除了節日、生日、紀念日會給客人制造驚喜外，每個月還會為長住客舉辦一些業余活動，比如戶外郊游、室內健體、烹飪直播課等，讓住客們享受到家一般的歸屬感。

難忘清蒸鱸魚和龍井蝦仁

他說杭州就是自己的“新家鄉”

面對挑戰，身為總經理需要傳達給員工的是他的正面觀點，并進而帶領團隊積極應對，化挑戰為機遇。錢戰傳遞給我們的，也正是這樣的信息。

對于在管理上如何應對全球疫情下的挑戰，錢戰有自己獨到的見解：“中國抗擊疫情的能力和機制領先于全球，這一點我覺得其他國家都應該向中國學習。在酒店業務上，相比往年，我們的國際旅客人數的確有所下降，但國內旅游市場仍然為我們提供了有效的支撐，我們的國內客人也在逐漸增多，接下來會把關注點更多地放在本地市場，包括擴展線上的業務銷售模式，以此來爭取得到更多的訂單和長住客。”

錢戰喜歡杭州，他說能在這里生活、工作，真的感到無比榮幸。閑暇的時候他喜歡從奧克伍德走上兩三公里去西湖邊，一來放空自己，同時也可以品嘗自己在杭州最難忘的美食，比如清蒸鱸魚和龍井蝦仁。

“我很樂意把這里稱為我的新家鄉。”錢戰說。

（作者系每日商報記者）

Christian Thomasberger Considers Hangzhou His New Home

Handsome， modesty， easygoing and elegant： this is the first impression Mr. Christian Thomasberger gives us. He is now general manager of Oakwood Residences Hangzhou. The name card he gives us indicates that his Chinese name is Qian Zhan. Zhan in Chinese refers to fight. He explains that he is willing to fight challenges.

He began to fight challenges when he started his hospitality career in 1987 as an intern at Hotel Sacher Vienna， Austria. In the following 30-plus years， he rose steadily from food and beverage department jobs to management positions in different countries such as Spain， Cyprus， Egypt and Tunisia. November 2020 saw him appointed general manager of Oakwood Residences Hangzhou. The new job gives him new challenges in a country on a different continent.

Oakwood Residences Hangzhou is a deluxe serviced-department facility. With 155 suites， each with a fully equipped kitchen and full-range services， Oakwood is the preferred residence choice for foreign executives in the capital of Zhejiang Province. The slogan “Only for the Top 500” says it all.

“Different from normal hotel rooms， our suites are family-style spaces， each with fully equipped kitchen， a washer， a dryer， and other devices and furnishings. Our guests consider the hotel their home away from home，” says Thomasberger. He hopes that Oakwood Residences Hangzhou is more than a space for guests and that they can consider themselves hosts enjoying living and socializing here most comfortably and freely.

As time changes， Oakwood Residences Hangzhou now sees an increasingly younger clientele. In order to make residents feel most relaxed and happy so that they can feel like living at home， Oakwood Residences not only celebrates festivals， birthdays and anniversaries， but also holds leisure-centered activities for long-stay residents on monthly basis， such as outings， sessions at the fitness center， hands-on cooking classes and so on.

In face of challenges， the general manager communicates most positively with his employees at Oakwood Residences Hangzhou and leads his team to address challenges creatively and turn challenges into opportunities.

In addressing the challenges of the global pandemic， Thomasberger shares his insights with us： “China leads the world in its ability and mechanism to battle the pandemic. I believe all the countries should learn from China. In terms of business， the number of international tourists at our hotel has decreased in comparison with the numbers of past years， but the domestic tourism market has helped us a great deal. We will focus more intensely on the local market and intensify the online sales effort so as to have more bookings and long-stay guests.”

Thomasberger enjoys living in Hangzhou. He says that he is truly honored to live and work in the city. When he has time， he likes to walk for two or three kilometers to the West Lake to unwind himself and have a spree on most memorable dishes of Hangzhou cuisine such as steamed perch and stir-fried shelled shrimp with Longjing Tea leaves.

“I am happy to call Hangzhou my new home，” confirms Thomasberger.