做項(xiàng)目計(jì)劃別忽略這三點(diǎn)

薩拉·布加齊亞

古人云：“凡事預(yù)則立，不預(yù)則廢。”英文中也有類(lèi)似的說(shuō)法，比如“Failing to plan is planning to fail” （沒(méi)有計(jì)劃就是計(jì)劃著失敗）。項(xiàng)目計(jì)劃是項(xiàng)目管理的重要組成部分，本文指出了項(xiàng)目經(jīng)理做項(xiàng)目計(jì)劃時(shí)要謹(jǐn)記的三點(diǎn)：帕金森定律（Parkinsons Law）、學(xué)生綜合征（Student Syndrome）和墨菲定律（Murphys Law）。

帕金森定律指出，即使一項(xiàng)任務(wù)實(shí)際上可以在較短的時(shí)間內(nèi)完成，但該任務(wù)的預(yù)估時(shí)間很可能會(huì)被全部使用。人們會(huì)找到一些有用但不一定必要的事情去做，來(lái)填滿(mǎn)分配給一項(xiàng)任務(wù)的全部時(shí)間。因此，在做項(xiàng)目計(jì)劃時(shí)，要壓縮單個(gè)任務(wù)的預(yù)估時(shí)間，鼓勵(lì)團(tuán)隊(duì)成員發(fā)揮創(chuàng)造力在較短的目標(biāo)時(shí)間內(nèi)完成任務(wù)。

學(xué)生綜合征是指項(xiàng)目團(tuán)隊(duì)成員把工作推到最后一刻，在任務(wù)開(kāi)始時(shí)以更慢、更放松的節(jié)奏工作，類(lèi)似于學(xué)生們把備考工作一直推到考試前最后一天。要完全消除學(xué)生綜合征不太可能，但項(xiàng)目經(jīng)理可以利用一些技巧來(lái)控制它，例如為任務(wù)分配較短的時(shí)間估計(jì)，在時(shí)間上預(yù)留余地；設(shè)立完成特定任務(wù)的里程碑，并定期對(duì)照這些里程碑來(lái)監(jiān)控進(jìn)度；創(chuàng)建更短、更易于管理的任務(wù)。

墨菲定律指出，會(huì)出錯(cuò)的事情總會(huì)出錯(cuò)。這意味著項(xiàng)目管理中我們可以抱著最好的希望，但要做最壞的打算。我們要著眼長(zhǎng)遠(yuǎn)，提前計(jì)劃，使風(fēng)險(xiǎn)管理成為日常項(xiàng)目管理的一部分。

Did you know there are some fundamental rules for project managers when planning？ Effective planning is the foundation and starting point for any successful initiative. As the saying goes： “Failing to plan is planning to fail.” Planning is an essential part of all project management methodologies. While most methodologies include specific tools and techniques project managers can and should leverage when creating and maintaining their project plans， there are a few general rules that should be taken into account and that are not explicitly spelled out in project planning material. This article outlines three rules， based on observations by insightful management practitioners. I encourage every project manager to keep the three rules in mind when planning and managing their projects.

Parkinsons Law

This law states that “Work expands so as to fill the time available for its completion.”This statement was part of an article published in The Economist in 1955 by Cyril Northcote Parkinson， a British author， based on his experience working in the British civil service. Parkinsons Law notes that the time you estimate for a specific task will likely be used in full even if the task could actually be completed in a shorter period of time. The same applies to meetings. A meeting planned for one hour will likely go on for the whole hour even when the planned objective of the meeting was achieved within the first thirty or forty-five minutes. In most cases， if you give someone four hours to complete a task， they will likely spend at least the full four hours on the task even if it could be completed in two hours. People will find things to do， which may be useful but not necessarily essential， to fill the whole time allotted for the task. Parkinsons Law can be leveraged in planning by taking the padding out of individual task estimates and challenging project team members to be creative and explore ways to complete their tasks within the targeted shorter timeline. However， Parkinsons Law should not be used to set unachievable goals. Additionally， project managers should keep a contingency buffer for the whole project to be used in cases where the assumed estimates for individual tasks were too ambitious. This approach is one of the techniques used by the Critical Chain method.

Student Syndrome

This term was coined by Eliyahu M. Goldratt， an author， and originator of the Theory of Constraints（TOC）， in his book， The Critical Chain. Goldratt used this term to refer to project team members pushing work to the last moments and working at a slower and more relaxed pace at the beginning of a task， similar to what students do by pushing work on their assignments or studying for an exam until the last day before the exam or the assignments due date. It is not possible to eliminate the Student Syndrome completely， but there are techniques a project manager can leverage to keep it under control： allocating shorter time estimates to tasks and keeping a buffer as a backup plan； identifying milestones for completing specific tasks and monitoring progress against these milestones with the project team on a regular basis， and creating shorter， more manageable tasks to uncover Student Syndrome symptoms， address them early on and prevent a larger impact on the project schedule.

Murphys Law

Murphys Law basically points out that whatever can go wrong will go wrong. It was coined after Captain Edward A. Murphy， an engineer who said something along these lines when working on a project at Edwards Airforce Base in 1949. What this means is to always plan for the worst. You can hope for the best and assume best-case scenarios， but not without having a backup plan and maintaining a contingency buffer for the time when things go wrong or when tasks take longer than estimated. Also， this makes risk management even more critical. Start with the assumption that things will go wrong and your project is already at risk. Keep your eyes on the long run and plan ahead for potential surprises. Make risk management part of your ongoing project management routine and encourage your project team and all stakeholders to proactively look out for risks and work together to brainstorm options for managing risks.

Conclusion

These three rules are based on very insightful observations， and many of us can relate to these based on our own experience. Keeping these rules in mind not only helps with better planning but also increases the chances of project success. Such rules instill a more thoughtful and proactive approach to managing projects， anticipating risks， and planning for these risks and surprises ahead of time. P

（Note： The article was originally published on PM World 360 Magazine.）

About the author：Salah Bugazia， PMP， MBA， has over 20 years of background in business and information technology， large project delivery and program management， as well as strong business acumen and hands-on technical expertise.