研究護理績效考核在心內科護理管理中的應用

庾麗琴

[摘要] 目的 研究護理績效考核在心內科護理管理中的應用。方法 在2017年5月—2018年5月心內科的臨床護理中實施兩種不同的護理管理方式，將科室的24名護士分為對照組與觀察組，對照組接受傳統的護理管理，觀察組接受護理績效考核管理，兩組護理人員的護理效果進行對比，觀察患者滿意度評分、護理差錯事件發生率、護理不良事件發生率以及護理質量評分。結果 觀察組護理人員的護理質量評分以及患者滿意度評分顯著優于對照組，且觀察組護理人員的護理差錯事件發生率、護理不良事件發生率顯著低于對照組患者，差異有統計學意義（P<0.05）。結論 在心內科護理管理中實施績效考核護理模式，可有效的降低臨床護理中護理差錯事件發生率、護理不良事件發生率，提升患者對于護理人員的滿意度，促進和諧護患關系的建立，改善臨床護理質量，具有十分重要的臨床意義。

[關鍵詞] 護理;績效考核;心內科;護理管理

[中圖分類號] R473 [文獻標識碼] A [文章編號] 1672-5654（2020）03（a）-0040-03

[Abstract] Objective To study the application of nursing performance assessment in cardiology nursing management. Methods Two different nursing management methods were implemented in the clinical nursing of cardiology department from May 2017 to May 2018. The 24 nurses in the department were divided into a control group and an observation group. The control group received traditional nursing management and the observation group undergoing nursing performance assessment management， the nursing effects of two groups of nursing staff were compared， and the patient satisfaction score， the incidence of nursing error events， the incidence of adverse nursing events and the quality of nursing care were observed. Results The nursing quality scores and patient satisfaction scores of the nursing staff in the observation group were significantly better than those in the control group， and the incidence of nursing error events and adverse events in the observation group were significantly lower than those in the control group ，the differences was statistically significant（P<0.05）. Conclusion The implementation of performance assessment nursing mode in cardiology nursing management can effectively reduce the incidence of nursing errors and adverse events in clinical nursing， improve patient satisfaction with nursing staff， promote the establishment of harmonious nursing-patient relationship， and improve clinical quality of care， which has very important clinical significance.

[Key words] Nursing; Performance evaluation; Cardiology; Nursing management

心內科是臨床上較為重要的一個科室，也是醫院的重要組成部分，是心臟疾病患者接受治療的與護理的科室;由于心血管疾病的人數不斷增多，心內科接收的患者也不斷增加，這不僅加重了心內科護理人員的工作量，也對心內科的護理管理提出了更高的要求，護理管理工作質量直接影響著科室的護理服務治療，傳統的護理管理只重視對護理人員的出勤率、護理技能等，導致護理管理效果不理想[1];現如今，在臨床各個科室，對于護理人員的管理主要是采取績效考核的方式，對護理人員工作進行綜合考察，有效地改善了護理質量。該次研究中，在2017年5月—2018年5月心內科的臨床護理中實施兩種不同的護理管理方式，將科室的24名護士分為對照組與觀察組，對照組接受傳統的護理管理，觀察組接受護理績效考核管理，對比兩組患者的護理管理效果。……