改善患者就醫(yī)體驗(yàn)背景下的智慧醫(yī)院建設(shè)實(shí)踐探究

孫峰

[摘要] 目的 探討改善患者就醫(yī)體驗(yàn)背景下智慧醫(yī)院建設(shè)的實(shí)踐價(jià)值分析。方法 為改善患者就醫(yī)體驗(yàn)，該院將實(shí)施醫(yī)院智慧化建設(shè)，堅(jiān)持以患者為中心的服務(wù)原則，深化全院信息化建設(shè)，以改善患者就醫(yī)體驗(yàn)為目標(biāo)，通過(guò)優(yōu)化就診流程等一系列措施，促使線上線下有效結(jié)合，大幅度增加自主服務(wù)設(shè)施數(shù)量，以達(dá)到強(qiáng)化智慧醫(yī)院建設(shè)的目的。為此，隨機(jī)抽取3家已推廣智慧醫(yī)院建設(shè)的單位作參考，每一單位各選2 000例就診患者分為甲、乙、丙3組進(jìn)行比較，對(duì)其實(shí)施智慧醫(yī)院建設(shè)前后的患者就診滿意度進(jìn)行對(duì)比分析，驗(yàn)證實(shí)施智慧醫(yī)院建設(shè)前后的效果。結(jié)果 3家醫(yī)院未實(shí)施智慧醫(yī)院建設(shè)時(shí)，患者的就診滿意度分別為66.25%、72.50%、81.00%;實(shí)施后，患者的就診滿意度分別為89.50%、93.20%、96.05%。結(jié)論 經(jīng)3家醫(yī)院實(shí)施智慧醫(yī)院建設(shè)前后的患者就診滿意度對(duì)比，證明實(shí)施智慧醫(yī)院建設(shè)實(shí)踐有效提升了患者的就診滿意度，提高了醫(yī)護(hù)人員診療效率，有在該院實(shí)施推廣的價(jià)值。

[關(guān)鍵詞] 智慧醫(yī)院;就醫(yī)體驗(yàn);基礎(chǔ)設(shè)施

[中圖分類號(hào)] R19 [文獻(xiàn)標(biāo)識(shí)碼] A [文章編號(hào)] 1672-5654（2020）01（c）-0055-03

[Abstract] Objective To explore the practical value analysis of the construction of smart hospitals in the context of improving patients' medical experience. Methods In order to improve the patient's medical experience， the hospital will implement the intelligent construction of the hospital， adhere to the principle of patient-centered service， deepen the construction of the hospital's informatization， and aim at improving the patient's medical experience， promote the effective combination of online and offline， and greatly increase the number of independent service facilities to achieve the purpose of strengthening the construction of smart hospitals. To this end， three units that have promoted the construction of smart hospitals are randomly selected for reference， each unit selected 2 000 visiting patients and divided them into groups A， B， and C for comparison， and their patient satisfaction before and after the implementation of smart hospital construction is compared and analyzed to verify the effects before and after the implementation of smart hospital construction. Results When the three hospitals did not implement the smart hospital construction， the patient satisfaction was 66.25%， 72.50%， and 81.00%; after implementation， the patient satisfaction was 89.50%， 93.20%， and 96.05%. Conclusion The comparison of patient satisfaction between the three hospitals before and after the implementation of the smart hospital construction proves that the implementation of the smart hospital construction practice has effectively improved patient satisfaction， improved the efficiency of medical treatment and treatment， and has the value of implementation in our hospital.

[Key words] Smart hospital; Medical experience; Infrastructure

我國(guó)醫(yī)療衛(wèi)生部門不斷深化改革，衛(wèi)生信息化建設(shè)成為了醫(yī)療改革的重要部分，其中智慧醫(yī)院的建設(shè)越來(lái)越被醫(yī)療管理人員所重視[1]。該院為二級(jí)甲等醫(yī)院，自從2008年起開(kāi)始建設(shè)任務(wù)，床位有300張左右。2013年開(kāi)始建設(shè)，拆除舊樓將病房外移到臨時(shí)周轉(zhuǎn)的地方，現(xiàn)在已經(jīng)有5年時(shí)間。但是醫(yī)院該部只有門診樓，在周轉(zhuǎn)期間床位只有230張床不到，雖然醫(yī)院是2016年底的時(shí)候通過(guò)三甲評(píng)審，但醫(yī)院至今還在建設(shè)，硬件沒(méi)有正式投入使用。為促進(jìn)信息化進(jìn)程的有序開(kāi)展，樹(shù)立以患者為中心的診療目標(biāo)，該院將采取一系列強(qiáng)化智慧醫(yī)院建設(shè)[2]的措施，以改進(jìn)醫(yī)療質(zhì)量、優(yōu)化就診流程、保障醫(yī)療安全、提升服務(wù)效率。為此，隨機(jī)抽取3家實(shí)施智慧醫(yī)院建設(shè)的單位作為參考，現(xiàn)報(bào)道如下。