中藥房管理引入規(guī)范化管理對藥品調(diào)劑準(zhǔn)確率及醫(yī)患滿意度的改善效果觀察

馬力

[摘要] 目的 觀察中藥房管理過程中引入規(guī)范化管理模式，對藥品調(diào)劑準(zhǔn)確率、患者用藥滿意度的影響情況。方法 以2017年3—12月時間段內(nèi)于該院接受中藥治療的90例患者（管理前）以及2018年1月—2019年9月時間段內(nèi)于該院接受中藥治療的90例患者（管理后）為例進(jìn)行對比分析，觀察管理前后藥品調(diào)劑準(zhǔn)確率、調(diào)劑調(diào)換率以及患者用藥滿意度情況。結(jié)果 管理后患者的藥品調(diào)劑準(zhǔn)確率為97.78%，調(diào)劑調(diào)換率為2.22%，管理前患者的藥品調(diào)劑準(zhǔn)確率為85.56%，調(diào)劑調(diào)換率為14.44%，兩組數(shù)據(jù)組間差異有統(tǒng)計學(xué)意義（P<0.05）;管理后患者用藥滿意度為97.78%，管理前患者用藥滿意度為88.89%，兩組數(shù)據(jù)組間差異有統(tǒng)計學(xué)意義（P<0.05）。結(jié)論 中藥房管理過程中引入規(guī)范化管理模式，可以提高藥品調(diào)劑準(zhǔn)確率，減少藥品調(diào)劑調(diào)換率，有利于獲取良好的患者用藥滿意度，提高患者對醫(yī)院的認(rèn)可度，對醫(yī)院可持續(xù)發(fā)展有重要意義。

[關(guān)鍵詞] 中藥房;規(guī)范化管理;藥品調(diào)劑準(zhǔn)確率;藥品調(diào)劑調(diào)換率;滿意度

[中圖分類號] R954 [文獻(xiàn)標(biāo)識碼] A [文章編號] 1672-5654（2020）02（c）-0089-03

[Abstract] Objective To observe the impact of the introduction of standardized management mode in the management process of Chinese pharmacies on the accuracy of drug dispensing and patient satisfaction with medication. Methods 90 patients who received Chinese medicine treatment in our hospital from March 2017 to December 2017 （before management） and 90 patients who received Chinese medicine treatment in our hospital from January 2018 to September 2019 Patients （after management） were taken as an example for comparative analysis， and the accuracy of drug dispensing， the rate of drug replacement and the satisfaction of patients with medication were observed before and after management. Results After the administration， the accuracy rate of the drug transfer of the patients was 97.78%， the exchange rate of the drug was 2.22%， the accuracy rate of the drug swap of the patients before the management was 85.56%， and the exchange rate was 14.44%. The difference between the two groups was statistically significant （P<0.05）; the patient's medication satisfaction was 97.78% after management， and the patient's medication satisfaction was 88.89% before management. Conclusion The introduction of standardized management mode in the management process of Chinese pharmacies can improve the accuracy of drug dispensing and reduce the rate of drug replacement. It is conducive to obtaining good patient satisfaction with medication， improving the patient's recognition of the hospital， and has great significance for the sustainable development of the hospital.

[Key words] Chinese pharmacy; Standardized management; Accuracy rate of drug dispensing; Drug replacement rate; Satisfaction

中醫(yī)即遵循祖國醫(yī)學(xué)理論為患者提供治療方案，顧名思義，是我國特有的一種疾病治療方法。但近年來隨著醫(yī)療技術(shù)的持續(xù)發(fā)展及完善，中醫(yī)療法開始在世界范圍內(nèi)受到推崇。在中醫(yī)治療中最為重要的組分便是中藥[1]。現(xiàn)階段我國所擁有的中藥藥材可以概括為12 000多種，有5 000多種為臨床用藥[2]。中藥使用質(zhì)量會直接影響患者臨床的臨床治療效果以及預(yù)后發(fā)展情況，而中藥使用質(zhì)量會受到多方面因素的影響，所以探討有效的中藥方管控方案，提高患者用藥的準(zhǔn)確定，對于患者以及醫(yī)院而言均有至關(guān)重要的影響意義[3]。該次以2018年1月—2019年9月時間段內(nèi)于該院接受中藥治療的90例患者為例，通過規(guī)范化管理中藥房，在極大程度上提高了患者的藥品調(diào)劑準(zhǔn)確率以及用藥滿意度，報道如下。……