持續質量改進模式在檢驗科設備管理中的應用價值

劉大博　蘇姝　王宇

[摘要] 目的 探究持續質量改進模式在檢驗科設備管理工作中的應用價值。方法 選取2018年1月—2019年1月間對該院檢驗科人員共32名和132例患者列為觀察組（持續質量改進模式），同期另抽取32名檢驗人員及132例患者作為參照組（常規管理模式），觀察兩組檢驗科人員管理后考核評分、設備管理效果及患者滿意度情況。結果 觀察組檢驗科人員管理后理論知識、操作技能、服務質量、設備保養與維護、設備使用流程和設備管理能力評分情況均與參照組比較，差異有統計學意義（P<0.05）;觀察組檢驗科人員管理后設備放置規范率、設備正確使用率、設備故障發生率均為3.12%，顯著低于參照組設備放置規范率15.63%、設備正確使用率12.50%、設備故障發生率18.75%，差異有統計學意義（P<0.05）;觀察組患者對檢驗科人員工作滿意度為98.48%，顯著高于參照組患者對檢驗科人員工作滿意度87.88%，差異有統計學意義（P<0.05）。結論 針對檢驗科設備管理工作中實施持續質量改進模式，具有較高的應用價值，可作為一種理想的管理辦法。

[關鍵詞] 持續質量改進模式;檢驗科;設備;管理;價值

[中圖分類號] R392 [文獻標識碼] A [文章編號] 1672-5654（2020）02（b）-0062-03

[Abstract] Objective To explore the application value of continuous quality improvement model in equipment management of inspection department. Methods A total of 32 patients and 132 patients in the laboratory of the hospital between January 2018 and January 2019 were selected as the observation group （continuous quality improvement model）， and another 32 patients and 132 patients were selected as the observation group during the same period. The reference group （conventional management mode）， observed the evaluation scores， equipment management effects， and patient satisfaction of the laboratory staff in the two groups. Results The theoretical knowledge， operation skills， service quality， equipment maintenance and maintenance， equipment use process and equipment management ability scores of the observation group staff in the observation group were compared with the reference group， the difference was statistically significant（P<0.05）; the observation group inspection After the staff management， the equipment placement specification rate， equipment correct usage rate， and equipment failure occurrence rate were all 3.12%， which were significantly lower than the reference group equipment placement specification rate of 15.63%， and the equipment correct use rate of 12.50%， the equipment failure rate was 18.75%， the difference was statistically significant（P<0.05）; the observation group's work satisfaction with the laboratory staff was 98.48%， which was significantly higher than the reference group's work satisfaction with the laboratory staff 87.88%， the difference was statistically significant（P<0.05）. Conclusion The implementation of continuous quality improvement mode in the management of laboratory equipment has high application value and can be used as an ideal management method.

[Key words] Continuous quality improvement model; Inspection department; Equipment; Management; Value

檢驗儀器設備在醫療服務中是一種極為重要的硬件設施，檢驗結果是否真實、準確可直接影響到患者的切身利益，甚至關系到醫院的口碑和權威性。而檢驗儀器設備管理是反映出檢驗科管理水平的好壞，更是檢驗水平高低及檢驗質量的首要條件。若在儀器設備管理中出現設備操作不規范、保養或維護不到位及管理制度不完善等問題，不僅對檢驗質量造成一定影響，同時無法確保向醫生提供可靠檢測報告作為診斷依據。因此，為尋求一種安全、可靠的設備管理方案，已成為醫院檢驗科需要面臨解決的首要問題[1]。該文對該院檢驗科設備采取持續質量改進模式后的應用價值進行深入探究，報道如下。

1? 資料與方法

1.1? 一般資料

回顧分析該院檢驗科人員（n=32）、患者（n=132）為觀察組……